Returns & Satisfaction Guarantee

We stand behind the quality of our nutrition; if you or your pet are not completely satisfied with your Purina ONE purchase, you can return it within 30 days for a full refund. Please ensure the product is in its original packaging and has at least 50% of its contents remaining.

Return Process

• 1.
  Initiate Your Request

  Contact our Pet Care Team via the online portal or phone with your order number and the specific reason for your return.

• 2.
  Print Return Label

  Once approved, we will email you a prepaid shipping label to print and attach to your return package.

• 3.
  Package and Ship

  Securely pack the unused portion of the food in its original bag and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our quality team inspects the return, a refund will be processed to your original payment method within 7-10 business days.