Frequently Asked Questions
Everything you need to know about Purina ONE products, ordering, and delivery.
How do I know which Purina ONE formula is right for my pet?
We recommend using our online 'Meal Planner' tool which evaluates your pet's age, activity level, and specific health needs to suggest the ideal dry or wet food formula.
What is the '28-Day Challenge' and how do I participate?
The 28-Day Challenge is a program where you switch your pet to Purina ONE to see visible differences in their health, such as bright eyes and a shiny coat. You can sign up via our website to receive a coupon and weekly tips.
What are your shipping rates and estimated delivery times?
Standard shipping is free on all orders over $35. Most orders are processed within 24 hours and typically arrive at your doorstep within 3 to 5 business days.
Can I set up a recurring subscription for my pet's food?
Yes, our 'Subscribe & Save' program allows you to set a delivery schedule that works for you. You will receive a 5% discount on all recurring orders and can cancel or pause at any time.
What is your return policy if my pet doesn't like the food?
We offer a 100% satisfaction guarantee. If your pet refuses to eat the food or you are unsatisfied for any reason, you can return the product within 30 days for a full refund.
Where are Purina ONE ingredients sourced?
We source high-quality ingredients from trusted suppliers worldwide, with the majority of our production taking place in our own facilities in the United States to ensure strict quality control.